Refund Policy
Last updated: 17 September 2026.
1. What this covers
This policy covers the charges that are ours: the plan fee for using PayRunner and the prepaid balance that usage is drawn from. It does not cover what your customers buy from you.
2. What your customers buy from you
Those sales are between you and them, collected into your own provider account. Your refund policy applies, and you issue the refund from that account. PayRunner records the refund in your settlement ledger; it does not hold or return the money itself.
3. Plan fee
Plan fees are not refunded, including for any part of a period left unused. A duplicate charge or a charge made in error is refunded once confirmed.
4. Prepaid balance
Prepaid balance is used only to pay usage fees and is not refunded. A duplicate or erroneous top-up charge is refunded once confirmed.
5. How to request
Write to support@makemind.app from the address on your account, naming the charge. We answer within 30 days and, where a refund is due, issue it through the provider that took the payment.
6. Contact
Makemind Ecosystem, Inc · 131 Continental Dr, Suite 305, Newark, DE 19713, USA · support@makemind.app.